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Senior Forward Deployed Engineer - Global Markets

Staffbase · London

Full time On site
description Job Description
<div class="content-intro"><h3><strong>About Staffbase</strong></h3> <p>We inspire people to achieve great things together. Our mission is to help organizations unlock the power of inspirational communication with the first <strong>AI-native Employee Experience Platform</strong>. Our<strong> industry-leading and award-winning agentic AI communications channels</strong> - intranet, employee app and email solutions - create engaging experiences that connect and empower employees.</p> <p>Headquartered in Chemnitz, Germany and New York City, with offices in Berlin, London, Sydney, Tokyo, Prague, and Minneapolis–St. Paul, our diverse team of 550+ employees supports 1,500+ customers—reaching over 14 million employees—in transforming their employee experience.<br>We are proud to be a&nbsp;<strong data-stringify-type="bold">Unicorn</strong>&nbsp;company—privately valued at over $1 billion—demonstrating strong growth, innovation, and lasting impact in our industry. Together, we’re shaping the future of workplace communication.</p></div><p><span style="font-family: arial, helvetica, sans-serif; font-size: 14pt;">This is a hands-on technical role within Staffbase Build, responsible for turning specific enterprise customer needs into reliable, scalable extensions of the Staffbase platform, using its extensibility capabilities (widgets, plugins, integrations, and other platform objects). The role owns assigned customer solutions end-to-end, defining the use case with stakeholders, building and testing across the stack, deploying it, and validating it with users.</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 14pt;">The aim is to drive adoption and stickiness of the platform, not to create one-off, standalone customer solutions. The role acts as a bridge, helping customers do what they and the platform can't do alone yet, and feeds what's learned back into shared standards and the product roadmap.</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 14pt;">The role reports into the regional Build Leader.</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 14pt;"><strong>What you’ll be doing</strong></span></p> <p><span style="font-size: 14pt;"><strong>Solution Delivery</strong></span></p> <ul> <li style="font-size: 14pt;"><span style="font-size: 14pt;">Owning the technical design, implementation, testing, and release of assigned custom solutions end-to-end</span></li> <li style="font-size: 14pt;"><span style="font-size: 14pt;">Building across the stack (customer-facing UI, backend services, and integrations with Staffbase and third-party APIs)</span></li> </ul> <p><span style="font-size: 14pt;"><strong>Customer &amp; Stakeholder Collaboration</strong></span></p> <ul> <li style="font-size: 14pt;"><span style="font-size: 14pt;">Partnering with customers, consultants and internal teams, e.g. Sales, to define and detail use cases before development. Supporting pre-sales in a technical advisory capacity, primarily during requirements discovery: join customer and Sales conversations to clarify needs, assess technical feasibility, and help scope custom solutions</span></li> <li style="font-size: 14pt;"><span style="font-size: 14pt;">Validating shipped solutions with users and gathering feedback afterward</span></li> <li style="font-size: 14pt;"><span style="font-size: 14pt;">Supporting customers in building basic solutions themselves using Staffbase-provided platform tools where appropriate, rather than defaulting to a fully bespoke build</span></li> </ul> <p><span style="font-size: 14pt;"><strong>Platform-First Engineering</strong></span></p> <ul> <li style="font-size: 14pt;"><span style="font-size: 14pt;">Keeping up to date with new and evolving platform capabilities (new extensibility primitives, APIs, and platform objects) so solutions are built using the latest native capabilities rather than defaulting to more bespoke patterns</span></li> <li style="font-size: 14pt;"><span style="font-size: 14pt;">Applying the company's architectural, security, and compliance standards so solutions remain supportable</span></li> </ul> <p><span style="font-size: 14pt;"><strong>Pattern Capture &amp; Product Feedback</strong></span></p> <ul> <li style="font-size: 14pt;"><span style="font-size: 14pt;">Identifying reusable patterns and components arising from customer engagements; documenting and contributing them to a shared Build asset catalogue</span></li> <li style="font-size: 14pt;"><span style="font-size: 14pt;">Surfacing recurring, validated customer needs for consideration in the product roadmap</span></li> </ul> <p><span style="font-size: 14pt;"><strong>Craft &amp; Team Contribution</strong></span></p> <ul> <li style="font-size: 14pt;"><span style="font-size: 14pt;">Maintaining a strong quality bar (testing, code reviews, healthy CI/CD practices).</span></li> <li style="font-size: 14pt;"><span style="font-size: 14pt;">Participating in the Build on-call rotation to support shipped customer solutions, in line with the applicable regional on-call policy.</span></li> <li style="font-size: 14pt;"><span style="font-size: 14pt;">Helping bring structure and engineering standards to the team, and mentor less experienced engineers</span></li> </ul> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 14pt;"><strong>What you need to be successful&nbsp;</strong></span></p> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 14pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 14pt;">5+ years of software engineering experience, building and running production systems</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 14pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 14pt;">Customer-facing technical experience (forward-deployed, solutions engineering, consulting)</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 14pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 14pt;">Strong React, TypeScript/JavaScript and experience in either Go, Java, Kotlin or Node.js on the backend</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 14pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 14pt;">Deep experience designing and integrating REST APIs and third-party systems, as well as testing, assessing and integrating APIs of third-party systems</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 14pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 14pt;">Ability to explain technical trade-offs to non-technical audiences</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 14pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 14pt;">Experience mentoring or guiding less-experienced developers, and a knack for bringing structure to how a team works</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 14pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 14pt;">Comfort working directly with stakeholders — you can translate business needs into technical solutions and validate them afterwards</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 14pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 14pt;">A strong focus on quality, clean code, testing, and continuous learning</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 14pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 14pt;">A self-starter who works well both independently and as part of a team</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 14pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 14pt;">You understand and appreciate diversity and inclusivity in the workplace</span></li> </ul> <p><span style="font-size: 14pt; font-family: arial, helvetica, sans-serif;"><strong>What you'll get&nbsp;</strong></span></p> <ul> <li style="font-size: 14pt;"><span style="font-size: 14pt;"><em>Competitive Compensation</em> - we offer attractive salary packages including LTIP (unit-based Long Term Incentive Plan)</span></li> <li style="font-size: 14pt;"><span style="font-size: 14pt;"><em>Flexibility -</em> we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of £1356</span></li> <li style="font-size: 14pt;"><em style="font-family: arial, helvetica, sans-serif; font-size: 14pt;">Recharge</em><span style="font-family: arial, helvetica, sans-serif; font-size: 14pt;"> - with 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August</span></li> <li style="font-size: 14pt; font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 14pt;"><em>Support -</em> we offer a Company Pension and Private Medical Insurance incl. Dental, life assurance as well as competitive Pay Parental Leave to support new parents</span></li> <li style="font-size: 14pt; font-family: arial, helvetica, sans-serif;"><em style="font-size: 14pt;">Volunteers Day -</em><span style="font-size: 14pt;"> you’ll get one day off per year for supporting a social project</span></li> </ul><div class="content-conclusion"><h3><strong><img src="https://imgur.com/a/kIbq0q5" alt="" style="max-width: 100%;"></strong></h3></div>

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lightbulb_outline Skills Required
Engineering
Job Details
payment Salary: Negotiable
work Type: Full time
business Mode: On site
label Category: Engineering
visibility Views: 3
people Applications: 0
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