<div class="content-intro"><h3><strong>The Joblogic Story</strong></h3> <p>Established in 1998,&nbsp;<strong>Joblogic</strong> is the UK’s #1 <strong>Field Service Management</strong> (FSM) software platform. We are a global business with offices in the <strong>UK</strong>, <strong>Pakistan</strong>, and <strong>Vietnam</strong>. Since our management buy-out in 2013, we have grown from <strong>~£500K </strong>ARR to <strong>~£35M+ </strong>ARR and expanded our team from 11 to 500+ people.</p> <p>Recently, we secured a strategic growth investment from <strong>Vista Equity Partners </strong>— a global technology investor specialising in enterprise software. This investment includes over <strong>£100</strong> million in new primary capital and will fuel our next phase of growth by accelerating our <strong>AI-first roadmap</strong>, expanding our platform into CAFM (Computer-Aided Facilities Management) capabilities, and supporting our expansion across Europe and beyond.</p> <p>With <strong>Vista’s </strong>backing, we’re transforming from a successful UK business into a global scaling SaaS rocket ship, and we’d love for you to join us on our journey to <strong>£100M </strong>ARR across international markets.</p> <p><strong>Joblogic </strong>provides software to service contractors who install and maintain the built environment. Our platform helps businesses streamline operations, improve profitability, ensure compliance, and achieve rapid growth. With over <strong>100,000</strong> users across industries including HVAC, plumbing, electrical maintenance, facilities management, and building fabric maintenance, we are entering a new era of intelligent automation, predictive maintenance, and data-driven decision-making for service firms.</p></div><p><strong><span data-contrast="none">About the role:</span></strong><span data-ccp-props="{&quot;335559738&quot;:300,&quot;335559739&quot;:80}">&nbsp;</span></p> <p><span data-contrast="auto">As Senior Customer Success Manager, Strategic Accounts, you will own a portfolio of&nbsp;Joblogic’s&nbsp;most complex, high-value enterprise customers — accountable for retention, expansion, and long-term value&nbsp;realisation&nbsp;across every account in your book.</span><span data-ccp-props="{&quot;335559738&quot;:60,&quot;335559739&quot;:60}">&nbsp;</span></p> <p><span data-contrast="auto">This is not a reactive support role. You will&nbsp;operate&nbsp;as a trusted commercial partner to your customers — diagnosing value gaps, influencing senior stakeholders, building structured success plans, and driving the adoption that leads directly to retention and growth. You will be expected to&nbsp;identify&nbsp;and close expansion opportunities independently, lead executive-level commercial conversations, and protect revenue through&nbsp;deep&nbsp;understanding of customer outcomes.</span><span data-ccp-props="{&quot;335559738&quot;:60,&quot;335559739&quot;:60}">&nbsp;</span></p> <p><span data-contrast="auto">You will sit within&nbsp;Joblogic’s&nbsp;newly built Strategic CS function, working closely with the Senior Manager, Strategic Accounts and partnering with Sales, Product, Implementation, and Support as the business scales internationally.</span><span data-ccp-props="{&quot;335559738&quot;:60,&quot;335559739&quot;:60}">&nbsp;</span></p> <p><strong><span data-contrast="none">What your main focus will be:</span></strong><span data-ccp-props="{&quot;335559738&quot;:300,&quot;335559739&quot;:80}">&nbsp;</span></p> <p><strong><span data-contrast="none">Commercial ownership and growth</span></strong><span data-ccp-props="{&quot;335559738&quot;:120,&quot;335559739&quot;:40}">&nbsp;</span></p> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Own a defined portfolio of strategic accounts with clear GRR and NRR targets — accountable for both retention and expansion outcomes.</span><span data-ccp-props="{&quot;335559738&quot;:40,&quot;335559739&quot;:40}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Identify, qualify, and close expansion opportunities including&nbsp;licence&nbsp;growth, marketplace adoption, and professional services — independently, without reliance on&nbsp;a sales&nbsp;overlay.</span><span data-ccp-props="{&quot;335559738&quot;:40,&quot;335559739&quot;:40}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Build and execute value&nbsp;realisation&nbsp;plans that directly connect Joblogic platform adoption with measurable customer business outcomes.</span><span data-ccp-props="{&quot;335559738&quot;:40,&quot;335559739&quot;:40}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Lead renewal conversations using a commercial, value-led approach — ensuring customers can clearly articulate the ROI of their Joblogic investment.</span><span data-ccp-props="{&quot;335559738&quot;:40,&quot;335559739&quot;:40}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">Partner with customers to define success metrics, track&nbsp;realised&nbsp;value over time, and continuously raise the bar on what great looks like.</span><span data-ccp-props="{&quot;335559738&quot;:40,&quot;335559739&quot;:40}">&nbsp;</span></li> </ul> <p><strong><span data-contrast="none">Value and risk management</span></strong><span data-ccp-props="{&quot;335559738&quot;:120,&quot;335559739&quot;:40}">&nbsp;</span></p> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="6" data-aria-level="1"><span data-contrast="auto">Proactively&nbsp;identify&nbsp;accounts that are not&nbsp;realising&nbsp;value — regardless of stated sentiment or absence of complaints.</span><span data-ccp-props="{&quot;335559738&quot;:40,&quot;335559739&quot;:40}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="7" data-aria-level="1"><span data-contrast="auto">Diagnose root causes of low adoption, weak ROI, stakeholder disengagement, or commercial misalignment.</span><span data-ccp-props="{&quot;335559738&quot;:40,&quot;335559739&quot;:40}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="8" data-aria-level="1"><span data-contrast="auto">Develop and execute structured recovery plans for at-risk accounts, coordinating internal&nbsp;resources where&nbsp;needed to protect revenue.</span><span data-ccp-props="{&quot;335559738&quot;:40,&quot;335559739&quot;:40}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="9" data-aria-level="1"><span data-contrast="auto">Confidently challenge customers where&nbsp;behaviour&nbsp;or expectations are limiting value — acting as a trusted advisor, not an order-taker.</span><span data-ccp-props="{&quot;335559738&quot;:40,&quot;335559739&quot;:40}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="10" data-aria-level="1"><span data-contrast="auto">Use health scores, usage data, and commercial signals to forecast renewals and churn risk accurately and early.</span><span data-ccp-props="{&quot;335559738&quot;:40,&quot;335559739&quot;:40}">&nbsp;</span></li> </ul> <p><strong><span data-contrast="none">Stakeholder engagement</span></strong><span data-ccp-props="{&quot;335559738&quot;:120,&quot;335559739&quot;:40}">&nbsp;</span></p> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="11" data-aria-level="1"><span data-contrast="auto">Build and&nbsp;maintain&nbsp;multi-threaded relationships across operational, commercial, and C-suite stakeholders within your customer base.</span><span data-ccp-props="{&quot;335559738&quot;:40,&quot;335559739&quot;:40}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="12" data-aria-level="1"><span data-contrast="auto">Run structured Executive Business Reviews and strategic success planning sessions focused on outcomes, ROI, and forward-looking growth ambitions.</span><span data-ccp-props="{&quot;335559738&quot;:40,&quot;335559739&quot;:40}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="13" data-aria-level="1"><span data-contrast="auto">Tailor communication and commercial messaging to different stakeholder priorities across complex enterprise&nbsp;organisations.</span><span data-ccp-props="{&quot;335559738&quot;:40,&quot;335559739&quot;:40}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="14" data-aria-level="1"><span data-contrast="auto">Act as the customer’s internal advocate while&nbsp;maintaining&nbsp;commercial discipline and revenue accountability.</span><span data-ccp-props="{&quot;335559738&quot;:40,&quot;335559739&quot;:40}">&nbsp;</span></li> </ul> <p><strong><span data-contrast="none">Data, insight, and execution</span></strong><span data-ccp-props="{&quot;335559738&quot;:120,&quot;335559739&quot;:40}">&nbsp;</span></p> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="15" data-aria-level="1"><span data-contrast="auto">Maintain&nbsp;accurate&nbsp;and&nbsp;timely&nbsp;forecasting of renewals, expansion pipeline, and churn risk within&nbsp;Joblogic’s&nbsp;CRM and CS tooling.</span><span data-ccp-props="{&quot;335559738&quot;:40,&quot;335559739&quot;:40}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="16" data-aria-level="1"><span data-contrast="auto">Document value cases, risks, success plans, and account intelligence clearly for internal visibility and team alignment.</span><span data-ccp-props="{&quot;335559738&quot;:40,&quot;335559739&quot;:40}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="17" data-aria-level="1"><span data-contrast="auto">Share customer&nbsp;insight&nbsp;that&nbsp;informs&nbsp;Product, pricing, and go-to-market decisions across the business.</span><span data-ccp-props="{&quot;335559738&quot;:40,&quot;335559739&quot;:40}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font=&qu